ICN Shop - Return Policies

Return Inquiries should be sent to: shipping[a]ic-network.com or by calling: 707.433.0413

Most items (except food products) may be returned within 14 days as long as they are in excellent condition. Returns should be accompanied by the original sales receipt.

Items with security seals: Supplements, audiotapes, CD's, DVD's and Videotapes, can only be returned if the security seal is intact. It must be unopened.

Chair Cushions: Chair cushions are shipped with an outside, protective plastic cover. Please keep the plastic cover on while you test it to see if you like it. If there is air in the bag, you can use a small pin to poke a hole in the cover to let the air out, preferably at a seam in the plastic. If you remove the cushion from the plastic protective cover, we cannot accept it as a return. You also cannot return cushions with the security seal taped closed. Yes, several of you have tried! If you open it, you KEEP it!

Damaged Goods: If a shipment arrives damaged, please contact us by email so that we can learn more about this and, if the situation warrants, authorize a return. We certainly do not expect anyone to keep a product damaged in shipment. Please retain the original packaging so that we can see the damage.

Candy Shipments: During the summer months and in hot areas, some candy can melt if kept in a hot mail box or left on a porch. This is beyond our control. To help prevent problems, candy is usually shipped with a signature requirement so that it can't be left in a hot mail box. However, some postal carriers are instructed to leave packages in postal boxes, on porches, etc. Please discuss this with your postal carrier and plan ahead for this shipment. If you are going on vacation and your package is left in a hot box, it will be melted and we can't refund it for you. We will be happy to discuss this with you on a case by case basis!

Supplements: It is impossible to determine if a supplement will or won't work for you. We suggest that you only purchase one bottle so that you and your doctor can determine if it is appropriate for you. Please ask your doctor about dosages appropriate for you. If you experience a strong reaction, please stop the supplement immediately and discuss this with your doctor. Supplement manufacturers also have resource desks where you can ask questions about their supplement and any known side effects.

CystaQ or ProstaQ - http://www.cystaq.com
Algonot , Cystoprotek or Prostaprotek - http://www.algonot.com
Desert Harvest Aloe - http://www.desertharvest.com

International Orders: Because customs varies so greatly between countries, it is impossible for our staff to keep up with the changes. Thus, it is the responsibility of the customer in that country to determine if their customs service will accept the items you have ordered. If a perishable item (i.e. supplements, foods) is returned by your national customs service, we will not issue a refund. Books and cushions that are in good condition will be refunded. Please see our shipping page for more information on this

Customs Fees: The IC Network does not include customs fees in our orders. If your country assesses a customs charge, you will be responsible for paying that fee before you can pick up your item.

Returns should be mailed (with the receipt) to: