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Shipping Rates

USA/DOMESTIC SHIPMENTS

We typically ship three times a week using the USPS first class, priority mail, or express mail services. You may select your shipping preference during the order checkout procedure. This service provides delivery confirmation for all of our orders within the USA. We would be happy to ship via UPS however it is frequently much more expensive than regular priority. We also must change an additional $5.00 handling fee for UPS orders.

We try to process orders within 72 hours (except weekends & holidays) so that packages are received in a timely manner depending upon your shipping choice.

New priority mail large boxes are now available that will allow us to reduce some shipping fees!! There are two new boxes available - one measures 11" X 8.5" X 5.5"and is shown to the right. Note that we have been able to fit 9 normally sized cans of soup into this box - very weighty items can now be shipped for $8.50. At this time, we must manually adjust your shipping. If your products will fit into this box, or the other which measures 12" X 3.5" X 14", you will only be charged $8.50!!

EXAMPLES: the Newly Diagnosed Kit will now ship for $8.50 instead of $13.50; the nine cans of soup shown would ship for $8.50 instead of $19.50; six boxes of pear pear bars would ship for $8.50 instead of $12.50. Use your imagination - but remember that the boxes have to be sealed completely in order for them to be mailed. Call if you have any questions!

We will make every effort to ship orders in fixed rate priority boxes or envelopes. However, there will be orders that simply do not fit, such as orders including chair cushions. If you have any doubt about your shipping fees, please call us. We can pack your order while you're on the phone and provide your shipping costs.

Outside The USA / International Shipments

Attention UK Customers We have seen an alarming decrease in deliveries of Global Priority packages to UK customers in the past year. Packages have been held in customs for several weeks or months, then shipped to a local postal outlet where they have been returned to us months later. Typically, the Royal Mail stamp says "Not Picked Up." Because Global Priority is not trackable, we will no longer be sending shipments this way. We will only ship GLOBAL EXPRESS because it is trackable. Most supplement companies are doing this.

Shipping international can be challenging. Many countries have different policies, customs procedures, mail services and other related issues. Thus, we have different experiences shipping to different countries. Canada, Australia, New Zealand and Asia are currently very reliable locations for us to ship to. England, however, has had several delivery problems.

We ship three times a week by global express, global priority or int'l air mail. You may select your shipping preference during the order checkout procedure. Our shipping preference is global priority (except the UK), which is the fastest service at the most reasonable cost. However, orders must be able to fit into a global priority envelope to qualify for this service. Please note that global priority is NOT trackable. If you want the ability to track your order, we always recommend global express.

Because our on-line ordering system does not provide real time international shipping calculations, you MUST select our international shipping option. We will then email you your shipping choices & costs. We will not process your order or ship any product until you have confirmed which method and cost you would prefer.

If you have any questions, please contact us by email at: shipping@ic-network.com. We are happy to ship via UPS at your request (EXCEPT SUPPLEMENTS) but it's important for you to know that a $5.00 charge will be added to the total shipping cost. UPS cannot deliver supplements without extensive and time consuming customs reviews, therefore we will no longer ship supplements using this carrier.

International Customs & Supplements

International mail is subject to the customs examination in the destination country. Articles that are acceptable in one country might not be acceptable in another. Each country has special prohibitions or restrictions on particular goods. Books, for example, are usually easily shipped. However, many customs services will not accept food supplements, such as CystaQ, ProstaQ or Cystoprotek.

We can ship supplements to Canada, UK, Australia, New Zealand & Japan. Some countries (such as Germany) may allow you to have your product delivered to a pharmacy if your doctor has written a prescription for it.

It is your responsibility to know whether the items ordered will pass through customs in your country, particularly supplements. We cannot make any guarantees or guesses. Please contact your customs office and ask if they accept supplements.

We regret that we cannot refund supplement orders that do not pass customs examinations and/or are damaged during their return to us. It is YOUR responsibility to do this research prior to placing your order.

Customer Service

If you have any questions about your order, or would like an update on your order, please give us a call at (707)433-0413 or send email to: shipping@ic-network.com

Are you in the US Armed Forces? We are happy to ship to your AP address. Unfortunately, our shopping cart software doesn't accept the AP mailing code. Please use your home state and, in the comments section of your order form, please write your complete AP mailing address. Thank you for your service to our country!